Responding to the whistleblower

Our client, the chair of a medium sized disability and aged care provider, received a whistle blower complaint regarding the capability of the executive team to monitor and ensure that relevant quality standards were being met. With a relatively new executive team and an underdeveloped quality assurance reporting regime, the board were concerned about their ability to monitor and ensure that client safety was being appropriately managed.

Working in partnership with the leadership team, Mārama Group undertook an initial assessment, provided a governance-focussed status report and recommended prioritised steps for system development and ongoing board monitoring and team reporting.     

There were gaps in quality and safety systems that the board were able to prioritise and allocate resources to remediate the problems in a timely way.

Disclaimer - This case study is an example prepared for demonstration purposes and does not reflect an actual client matter